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Privacy Notice

Last updated: March 2024

 

About this Privacy Notice

This Privacy Notice is meant to give you information about what personal data we collect about you, how we use it, why we use it, and how you control the data processing.

 

Table of Contents

  1. The Basics: Who We Are, Our Role, and Definitions

  2. Personal Data we Collect as a Processor

  3. Personal Data We Collect as a Controller, How We Use it, and Why

    1. Website Visitors

    2. Email Tracking

    3. Customer and Prospect Point of Contact

    4. Users

    5. Job Applicants

  4. Our Marketing Activities

  5. Sharing the Personal Data We Collect

  6. International Transfers

  7. Security

  8. Your Rights - How to Control Our Use of Your Personal Data

  9. Data Retention

  10. Cookies and Similar Technologies

  11. Third-Party Services

  12. Children

  13. Changes to the Privacy Notice

 

  1. The Basics

  1. 1 Who We Are

  1. 1. 1 Monto A.I Ltd offers B2B billing services through our platform. Our offices are located at HaTidhar St. 5, Raanana, and our registration number is 516454352.

  1. 1. 2 If you have questions about our company or your privacy, or want to exercise your rights, you can contact us at support@montopay.com.

  1. 1. 3 If you are in the EU, you may also contact our EU representative, PrighterGDPR-Rep by Maetzler Rechtsanwalts GmbH & Co KG using the following link: https://prighter.com/q/13027195573 or at the following address: Schellinggasse 3/10, 1010 Vienna, Austria. Please add the following subject to all correspondence: 13027195573.

  1. 2 Our Role: Controller and Processor. Certain data protection laws, including the laws in the EU, differentiate between a party that determines why and how personal data is processed (called a "controller") and a party that processes personal data solely on the controller's behalf and according to the controller's instructions (called a "processor"). We are the controller in respect of the processing described in this Privacy Notice. That said, in respect of certain personal data, we serve as a processor. Please see the section below on Personal Data We Collect as a Processor for more information.

  1. 3 Definitions and Recommendations

  1. 3. 1 When we refer to the "platform," we mean our proprietary B2B billing platform and when we refer to "services," we mean the services available through our website or our platform.

  1. 3. 2 When we refer to "personal data", we mean information that is defined as personal data under law. This includes information that identifies you directly or indirectly, including unique identifiers like IP addresses or cookie IDs.

  1. 3. 3 When we refer to "you", we mean visitors to our website, job applicants, and any user of our platform as applicable.

  1. 3. 4 This Privacy Notice is meant to be read together with our Terms of Service, which you can find at montopay.com/privacy. In general, we recommend that you routinely review this privacy notice and your preferences on our platform.

  1. 4 A Note on Legal Bases. Certain jurisdictions only allow the processing of personal data where a legal basis has been established. Under the EU's General Data Protection Regulation ("GDPR"), the possible legal bases include (but are not limited): your consent, the processing is necessary to perform a contract with you, the processing is necessary to fulfill our legal obligations, or a company has a legitimate business interest to process your personal data. Where we are a controller, we only collect and process data where we have established a legal basis. Below you can find more details about specific legal bases.

 

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2. Personal Data We Collect as a Processor. We process certain personal data about our customers' customers or other business partners when we provide services to our customers. In that case, we serve as a processor and the customer serves as a controller. We process that data on behalf of the relevant customer and according to its instructions. If you are a customer or other business partner of one of our customers, we may process personal data about you that includes name, email address, phone number and/or job title that may be included in invoices or other materials that we handle on behalf of our customers. We may share this data with the relevant customer. To learn more about our processing activities in this capacity or to exercise your privacy rights regarding them, please contact the applicable customer directly.

 

3. Personal Data We Collect as a Controller, How We Use It, and Why. Below is a description of the types of personal data we collect, how we use it, and the reason why we consider each use lawful. You have no legal obligation to provide us with personal data, but if you don't provide us with certain information, we may not be able to provide you with the associated services.

3. 1 Website Visitors. When you visit our site, we may collect the following types of data about you.

3. 1. 1 Contact Form Information – When you send us a message through the contact form on our site, we collect any data you provide, such as your name, email, and the content of your message. When you sign up for our newsletters we collect your email address.

How We Use this Data: To respond to your message and to provide you with informational newsletters about our products and services, and provide you with promotional materials we think may be of interest to you.

Legal Basis: We process personal data provided in a contact form based on the performance of a contract with you. Processing your Personal Data to share our newsletters/promotional materials with you is based on our legitimate interest to promote our products and services. You may unsubscribe at any time by emailing us at support@montopay.com.

                                                          

3. 1. 2 Activity and System Data (Cookies) – When you visit our site, we automatically collect data about your computer or mobile device, including personal data such as your IP address, device ID, browsing history (e.g. the other sites you've visited before ours), and your activity on our site (e.g. what pages you visited, for how long, and what links you clicked on). For more information about the cookies we use and how to adjust your preferences, see the Cookies and Similar Technologies section below.

How We Use this Data: We mainly use this data to generate aggregated analytics data about the use of our site so we can maintain and improve the site and develop new products or services. We also use statistical data to prevent fraud and protect the security of our site.

Legal Basis: We process this personal data based our legitimate interests to develop and improve our products and services, and to prevent fraud.

3. 2 Email Tracking. When we communicate with you (whether you're a website visitor, prospect, user of our Services or otherwise), we track your interaction with the emails we send you.

How We Use this Data: We are using this information to assess the effectiveness of email campaigns.

Legal Basis: We process this information based on our legitimate interest to analyze and improve the effectiveness of our email campaigns.

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3. 3 Customer and Prospect Point of Contact – If you are a customer or a prospect, we will collect relevant contact data such as your name, email address, phone number, company, and your position. We may obtain certain data from a third party.

How We Use this Data: We use your contact information to provide you with the services and to manage our contract with you, including steps taken in advance of entering into a contract, and to respond to your inquiries and to send you newsletters.

Legal Basis: When we provide you with our services and respond to your inquiries, we do so to perform a contract with you, which includes steps taking in advance of entering into a contract. When we send you our newsletters, we do so based on our legitimate interest.
 

3. 4 Users. If you are a user of our platform, we collect the following information from and about you.

3. 4. 1 Registration Data – In order to access our platform, you must first create an account. When creating an account, you will be asked to provide your name, email address, phone number, company, position, username, and password. If you access our platform using a third-party login service (such as Google or Facebook), we also receive personal data about you from that service, such as: your name, profile, photo, country, language and time-zone.

How We Use this Data: We use your registration information to allow you to access our platform, to provide our services, save your preferences, protect the security of our platform, prevent fraud, and address any issues that arise. We use your contact details to communicate with you about our platform. We also use your contact details to send you informational newsletters about our products and services. In addition, we use this data to generate aggregated analytics data about the use of our platform so we can maintain and improve the platform and develop new products or services.

Legal Basis: When we process your registration data to provide you with our services, we do so to perform a contract with you, in this case the Terms of Service. When we use your contact details to communicate with you and to respond to your inquiries, we do so to perform the contract with you. When we process your registration data to maintain our platform, including to prevent fraud, protect the security of and/or address issues with our platform, we do so on the basis of our legitimate interest to maintain our assets. When we use your data for analytical purposes, we do so based on our legitimate interest to assess and improve our services. When we use your contact details to send you newsletters/promotional materials, we do so based on our legitimate interest to market our products and services. You may unsubscribe at any time by emailing us at support@montopay.com.

3. 4. 2 Materials You Upload – We collect any personal data that may be included in any materials, including documents, comments, and credentials to other platforms, you may upload to the platform.

How We Use this Data: To provide you with our services.

Legal Basis: We process the materials you provide to perform our contract with you, specifically, the Terms of Service.

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3. 4. 3 Activity and System Data (Cookies) – We collect data about your device and your activity, as described more fully above in section 3.1.2, when you use our platform. In addition, we may use anonymous information derived from your use of the platform for providing, improving, and publicizing our products, services and solutions, and for other business purposes.

3. 5 Job Applicants – If you apply for a job with us, we collect the information you provide as part of your application and during the course of the application process. This may include your name, contact details, email address, phone number, resume, and any other information we may request or that you choose to share with us.

 

How We Use this Data: We use this data to process your job application, including using your contact details to contact you for scheduling purposes and to provide you with updates. We also use this data to manage our recruitment campaigns, as well as to analyze their results and improve future campaigns.

 

Legal Basis: We process your application data based on our legitimate interest to attract and assess candidates for employment.

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4. Our Marketing Activities. As described above, we may use personal data we collect for advertising and marketing purposes. We try to limit the marketing material we send to a reasonable and proportionate level. Below we describe how you can control the marketing material you receive from us.

4. 1 We use your contact details to send you informational newsletters and other marketing material about our products and services as described above.

4. 2 You can stop the delivery of all marketing emails by following the "unsubscribe" link in any messages we send you. Alternatively, you can contact us at support@montopay.com to request to unsubscribe.

4. 3 If you are a registered user, you can change your preferences through the relevant account executive.

4. 4 Note that if you are a registered user, we may need to contact you about administrative or service-related issues as part of the services we provide to you. This is not marketing communication and you will continue to receive these messages even if you opt-out of marketing emails.

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5. Sharing the Personal Data We Collect. We share your personal data as follows:

5. 1 Customers. If you use our services in connection with a company that is our customer, other users of that same customer may have access to information about your use of our services. For example, a user with an administrator account may be able to see your data.

5. 2 Service Providers. Below is a list of the types of service providers we use, the service each provides, and the types of data shared with each. All service providers have agreed to confidentiality restrictions and have undertaken to use your personal data solely as we direct.

Type of Service

Description

Personal Data Shared

Cloud Computing

We use service providers that offer cloud computing services. They offer us space on their servers for us to store our files and programs, including your personal data.

all personal data that we collect from you is stored on third party servers.

Customer Relationship Management (CRM)

We use an external CRM tool to help us keep track of our customers and information related to them, including their personal data.

Your name, company, position, email address, and phone number.

Email Services

We use an independent vendor to send out emails on our behalf, including newsletters and marketing emails.

Your name and email address.

Bookkeeping Services

We use the services of a third-party bookkeeping service to manage our financial transactions and records.

Your name, age, marital status, position in the company, address, and bank account information.

Analytics Providers

We use a service provider to assist us with analytics services.

Data collected automatically through our site, including IP addresses and cookie information.

Knowledge Management

We use service providers to assist in maximizing organizational effectiveness organizing and leveraging collective knowledge.

Data available in our systems

5. 3 Digital Marketing Agents. We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of Personal Data. Our appointed data processors include:

  • Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877. Their Data Protection Officer can be emailed at: dpo@sopro.io.        

5. 4 Change of Ownership. If we are looking to sell our company, liquidate assets, or merge with another, we may share your personal data with other interested parties as part of negotiations toward that transaction. In such case, or where we do sell our company, your personal data shall continue to be subject to the provisions of this Privacy Notice.

5. 5 Law Enforcement Related Disclosure. We may share your personal data with government agencies or other relevant parties, such as a law office or independent auditor: (i) if we believe that such disclosure is appropriate to protect our rights, property or safety (including the enforcement of the Terms, the Customer Agreement, and this Privacy Notice) or those of a third party; (ii) if required by law or court order; or (iii) as is necessary to comply with any legal and/or regulatory obligations, such as audit requirements.

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6. International Transfers. Some of our service providers are located in countries other than your own. When we transfer your personal data internationally, we will do so safely and securely and in accordance with applicable law.

6. 1 If you are located in the EU, when we share your personal data with third parties based outside of the European Economic Area ("EEA"), we will ensure that they sign on agreements that require them to comply with applicable law, keep your data secure at similar levels to the level described in this Privacy Notice, and make sure that your data protection rights are protected. We will also implement the following safeguards:

6. 1. 1 When we transfer your personal data to Israel, the UK or certain other jurisdictions, we rely on the decision by the European Commission that says that those countries are considered to provide an adequate level of data protection.

6. 1. 2 Where we transfer your personal data to other countries, we (i) take additional security measures to protect the data and (ii) use specific contracts approved by the European Commission, known as the Standard Contractual Clauses, to give your personal data the same protection it has in the EEA.

6. 1. 3 Please contact us at support@montopay.com if you would like further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.

7. Security. The security of your personal data is our highest priority. We work hard to make sure that your personal data will be held securely and that it will not be shared or lost accidentally. However, it is impossible to guarantee absolute security. The security of your data also depends on the security of the devices you use and the way in which you protect your user IDs and passwords. The measures we take include:

7. 1 Technical Measures. The electronic safeguards we employ to protect your personal data include secure servers, firewalls, and antivirus protections. We encrypt data in transit and at rest using secure protocols.

7. 2 Access Control. We limit access to your personal data only to authorized personnel who have a need to know, including account managers or customer support staff. We review these permissions regularly and revoke an employee's access immediately after his/her termination.

7. 3 Internal Policies. We maintain and regularly review and update our privacy related and information security policies.

7. 4 Personnel. We require employees to sign non-disclosure agreements according to applicable law and industry customary practice.

7. 5 Standards and Certifications. We have been certified as compliant with SOC 2.

7.6 Database Backup. Our databases are backed up and verified regularly. Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity.

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8. Your Rights - How to Control Our Use of Your Personal Data. Depending on which laws apply, you have certain legal rights over your data. Below is some general information about rights that may apply to you, but we recommend checking the law or consulting with a lawyer to understand what applies in your specific case. To exercise your rights, please contact us at support@montopay.com. We may ask for reasonable evidence to verify your identity before we can comply with any request.

8. 1 Right of Access. You may have a right to know what personal data we collect about you. We may charge you a fee to provide you with this information, if permitted by law. If we are unable to provide you with all the information you request, we will do our best to explain why. See Article 15 of the GDPR for more details, if your personal data is subject to GDPR.

8. 2 Right to Correct Personal Data. You may request that we update, complete, correct or delete inaccurate, incomplete, or outdated Personal Data. See Article 16 of the GDPR for more details, if your personal data is subject to GDPR.

8. 3 Deletion of Personal Data ("Right to Be Forgotten"). If you are located in the EU, you may have the right to request that we delete your personal data. Note that we cannot restore information once it has been deleted. Even after you ask us to delete your personal data, we may be allowed to keep certain data for specific purposes under applicable law. See Article 17 of the GDPR for more details, if your personal data is subject to GDPR.

8. 4 Right to Restrict Processing. If you are located in the EU, you may have the right to ask us to stop processing your personal data. See Article 18 of the GDPR for more details, if your personal data is subject to GDPR.

8. 5 Right to Data Portability. If you are located in the EU, you may have the right to request that we provide you with a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format. See Article 20 of the GDPR for more details, if your personal data is subject to GDPR.

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8. 6 Right to Object. If you are located in the EU, you may have the right object to certain processing activities. See Article 21 of the GDPR for more details, if your personal data is subject to GDPR.

8. 1 Right to Lodge a Complaint with Your Local Data Protection Authority. If you are located in the EU, you have the right to submit a complaint to the relevant data protection authority if you have any concerns about how we are processing your personal data, though we ask that as a courtesy you please attempt to resolve any issues with us first.

9. Data Retention.

9. 1 We retain your personal data as long as necessary to fulfill each of the purposes we described above. Once we're done with your data, we delete it.

9. 2 When deciding how long to store personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized access, the purposes for which the personal data was collected, as well as applicable legal requirements. Please note that we may delete information from our systems without notifying you first. Retention by any of our service providers or subcontractors may vary in accordance with each business's retention policy.

9. 3 In some circumstances, we may store your personal data even after we're finished using it if required to do so by law (e.g. to fulfill tax or audit requirements), or to keep accurate records of our interactions in case there is a prospect of litigation relating to your personal data. In such cases, we will maintain the same security measures as described above.

9. 4 Please contact us at support@montopay.com if you would like details about the retention periods for each type of personal data we process.

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10. Cookies and Similar Technologies.

10. 1 What are Cookies? A cookie is a small piece of text that is sent to your browser by a website you visit. This piece of text acts as a sort of tag, letting the website know that it's you (really, your device) that's visiting. There are other technologies that act similarly, like web beacons, pixel tags, and Device IDs for apps, but for simplicity's sake we'll refer to them all as "cookies".

10. 2 Websites can place their own cookies (called "first-party cookies") but can also place cookies from other sites (called "third-party cookies"). If your browser holds both first and third-party cookies for a given website, both the website and the third party are notified when you visit the site. We may place both first and third-party cookies on our site and platform.

10.3 How We Use Cookies. While the specific names and types of cookies we use may change from time to time, they generally fall into one of the categories listed below. We will not place any cookies on your browser that are not strictly necessary unless you have first consented to receive them.

Cookie Type

Function

Necessary

These cookies allow the site and platform to work correctly. They enable your access to the site and platform, move around, and access different services, features, and tools. These cookies cannot be disabled.

Functionality

These cookies using for the Platform, remember your settings, preferences, and other choices you make  in order to help personalize and streamline your experience.

Security

These cookies help us identify and prevent security risks. They may be used to store your session information to prevent others from changing your password without your login information.

Performance/Analytics

These cookies collect analytical information to help us understand how you use our site and platform, for example whether you have viewed messages, clicked on links, and how long you spent on each page. This helps us improve our site and platform to better suit your needs.

 

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10. 4 Third Party Cookies. In addition to our first-party cookies, we place cookies from the following third parties:

  1. Datadog

  2. Hotjar

  3. Mixpanel

  4. Auth0

10. 5 How to Adjust Your Preferences. Most web browsers are initially configured to accept cookies, but you can change the settings so your browser refuses all cookies or certain types of cookies. In addition, you are free to delete any existing cookies at any time. Please note that some features of the services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit.

11. Third-Party Services. You may have access to third-party services through our services. Please note that all use of third-party services is at your own risk and subject to such third party's terms and privacy policies. We do not take any responsibility for the performance of other services.

12. Children. We do not knowingly collect personal data from children under the age of sixteen (16). In the event that you become aware that an individual under the age of sixteen (16) has access to the site or platform without parental permission, please advise us immediately.

13. Changes to the Privacy Notice. We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. We will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version.

 

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