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Navigating SVB Disruptions: Tips for Companies to Avoid Lost Payments



Following the SVB crisis, we helped our customers go through their hardest weekend in years. I'm sharing here some key notes and learnings.


In light of recent events around SVB, suppliers who receive payments through SVB accounts should act quickly to avoid any delays or lost payments.

Due to the fact that many of our customers held accounts in SVB, we found ourselves at the heart of the current potential crisis. Monto has been monitoring the event from its very inception, including being fully active in the past weekend, and has taken key actions for our customers to mitigate losses.


Currently, there are millions of dollars open in accounts receivable for businesses that have been affected by SVB's recent disruptions, and we have succeeded in helping our customers direct millions of dollars to their new banks, as well as canceling transactions before it’s too late. We collected key actions and insights from the past few days and gathered them for everyone to know and act on their own, if needed.


A reminder: many companies use AP platforms to pay their suppliers. Some of the most popular AP platforms include Coupa, Ariba, SAP Concur, and Bill.com. Businesses that use those platforms are forcing their suppliers to submit invoices and track their payment status through those platforms, which involves tedious manual processes.


If you're a supplier who receives payments through SVB accounts, here are some tips to ensure a smooth transition to your new bank account:

  1. Change Bank Details: The only sure thing today is that it is uncertain whether deposits in SVB will be attained in full. Therefore, it is recommended to stop incoming payments to these banks. If you have a second bank to direct payments to, we suggest changing all bank details on the different AP platforms/supplier portals of your customers.

  2. Update Your Invoices: Update the bank account details on your invoices to ensure that payments are directed to your new bank account.

  3. Contact your customers: Communicate with your customers via email or phone to let them know that you are not accepting payments in your SVB account, only in your new bank account.

  4. Cancel submitted invoices: If you would like to stop the processing of the invoices that were submitted to the supplier portals but not paid yet- You should try to cancel them all in the portals. Note: Some portals enable this option.

By following these tips, suppliers can avoid any potential delays or lost payments as a result of SVB's recent disruptions. We did so for many of our customers.


Monto helps our customers to avoid any lost payment by providing an automatic collections solution. This includes updating bank account details across all AP platforms and invoices and staying in full control and visibility over it. With Monto, suppliers can ensure that their accounts receivable are up-to-date and accurate, reducing the risk of delays or lost payments.


AP platforms are widely used by mid-market and enterprise companies to manage their accounts payable processes and pay their suppliers. With millions of dollars open in accounts receivable, it's important for suppliers to perform these crucial actions on all AP platforms and invoices and to communicate with their customers to verify the change to their new bank account. By following the tips above and using tools like Monto, suppliers can avoid losing millions of payments from customers.


Our team of experts is here to support startups in collecting payments from enterprise customers. Just reach out to us at supportstartups@montopay.com, and we'll be happy to help, answer open questions and ensure you are getting paid.

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